In addition to the Self-Service options (mentioned above) where you need to manage the creation and administration of your employee 360 feedback appraisals yourself, we have a Bureau Service whereby we will do everything on your behalf, benefiting you as follows:

• Minimum human resources and time required.
• Potentially more frank and honest feedback from 360 raters—as an independent, external administrator is used.

With the Bureau Service, you send us the details of 360 appraisees and raters, and we will:

• Load them into the Smart360 online database;
• Set up 360 questionnaires (as customized in collaboration with you);
• Send out the rater email notifications with embedded questionnaire hyperlinks;
• Send email reminders if questionnaires are not completed by the due date;
• Provide you with logon details so the 360 feedback reports can be viewed online (and printed out or exported to PDF/Excel/Word) by the respective parties (e.g. HR, line managers and/or 360 appraisees – as you prefer).

This service can be extended by us also doing the analysis of the 360 rater feedback, and compiling it into a written report, with particular emphasis on the key Strengths and Development Needs of the 360 appraisee.