SMART 360 Uniqueness

How does Smart360 differ from other 360-Degree Feedback Systems?

Most 360-degree feedback systems use the same set of around 25 to 100 questions for ALL Rater Groups (e.g. Manager/s, Peers, Direct Reports, Customers). The problem with that is that from each Rater Group’s unique perspective (context), a certain portion/percentage of these questions will not be relevant, e.g. how well can a PEER answer questions about customer service (especially external customer service), or a CUSTOMER about teamwork?
Most systems try to overcome this problem by using very generic questions or competencies—to fit all Rater Groups—but with potentially equally generic and bland results.
The context-targeted technology of Smart360 enables highly targeted sets of questions/competencies for each individual Rater Group—covering its unique working relationship with the 360 appraisee. These Rater Groups can include, among others:

  • PEERS: Questions about teamwork (and related).
  • CUSTOMERS: Questions about customer service (and related).
  • MANAGER/S: Questions about the employee’s job competency and behaviors.
  • DIRECT REPORTS: Questions about the manager’s management style and practices.

Smart360 allows 20+ raters (no upper limit) per 360 appraisal. Below is an example of how these can be distributed in practice:

  • Peer feedback: 3 to 10 raters
  • Direct Report feedback: 3 to 10 raters
  • Line Manager feedback: 1 to 5 raters
  • Customer feedback: 3 to 20 raters

Educational Institutions:

  • Student feedback: 5 to 50 raters (questions about classroom presentation, student relations, etc.)
  • Peer feedback: 3 to 10 raters
  • Principal/Dean & Department Head/s feedback: 1 to 10 raters

(The above are examples only, as any number of raters per Rater Group and 360 can be assigned)

The number and types of Rater Groups will depend on who you want feedback from, and can therefore be different combinations for your 360 appraisees.
Also consider this: because of their context-targeted focus, fewer questions need to be asked per Rater Group, minimizing rater resistance to complete their 360 questionnaires.
This leads to dramatically more useful and actionable feedback for 360 appraisees, with resultant greatly enhanced behavior and performance improvement.

NOTE: Smart360 is unique in respect of its context-targeted technology, but it also provides the standard 360 option of ONE set of questions or competencies for all Rater Groups.


Self-Service Implementation Options

  • Smart360 can either be a stand-alone system or an optional module to the core Appraisal Smart performance review system.
  • It is provided online as a SaaS (Software-as-a-Service) / Cloud service – so no software to download – or it can be installed on your own server (intranet option).