Common Questions

Here are some of the commonly asked questions about our Appraisal Smart system.

1) Does your system gives us Library reference for some of the common competencies?

YES. We have more than 80 competencies titles in our Library with different behavior for you to choose.

2) My Company runs 2 cycles of performance period, one group on Bi Annual basis and other group on Quarterly Basis, can your system accommodate?

YES, you can have up to 2 performance cycle in our system. You can export the report and combine the 2 group in an Excel to get the cumulative average rating.

3) We have a number of components included into Individual Appraisal such as: KPI, Behaviour Competences (BC) and  Punctuality (only for certain levels). Can your system cater for different KPI, Competencies, Behavioral competencies (BC), Objective, Goals?

YES. You define it in our performance measures.

4) KPI design in the beginning of the year might be changed during the year if required. Can your system accommodate?

YES. We allow managers to change different KPI/Objective etc anytime during the year. We manage a weightage of 100%, thus your performance appraisal will still come back to cumulative average rating for the whole year.

5) Our BC is fixed and different for Assistant Managers and below, Managers and Senior Managers, can your system manage?

YES. Is user definable and you can LOCK the entire template so that everyone will follow and cannot make any changes or you can also LOCK certain measures only and leave some measures to be defined by managers.

6) For Individual Appraisal the structure is the following:Can your system calculate?

  • KPI = 60% (Each KPI has its own weighting based on total 100%)
  • BC = 30%
  • Punctuality = 10%

Total = 100%

YES. We have weightage to each competencies which totals up to 100%.

7) Intranet Option: In case we choose this option, do we still need to  pay for intranet set up if we’ve already have our own server that we use widely?

YES. We have a dedicated team to call you up, guide you how to download and help you to setup the Appraisal System to your internal Intranet. There will be lots of inbound and outbound emails with your IT administrator for the preparation work and setting up the system. It takes about 1 week to setup the entire system in your Intranet. If you choose hosting version, it will be immediately after activated.

8) Additional Users: In case we will need to add the users during the year (before a contract period of one year is over), whether it would be possible and how much it might cost?

YES, you can add additional users anytime during the year. We only charge you on your active users, resigned Inactive users replace with new employees will not be charged. The cost will be the same as your tier user pricing during the year with discount of 50% if it is after 9 months if you request for new licenses and no cost if it is final month of the end performance period.